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Cant view theme options (blank)

kri8itkri8it
in Theme support

Hi there,

I recently bought a new license for betheme and updated my theme from a very old version of betheme. When clicking on theme options it it blank and i cannot change anything.

I desperately need to change some settings as things have changed between the versions.

I am seeing a fatal PHP error: Uncaught Error: Undefined constant "AUTH_KEY"

I tried to manually reupdate the theme via ftp as well incase something went wrong with the update via the themes area.

Comments

  • PhilPhil

    Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • kri8itkri8it

    Hi,

    I deactivated my plugins 1 by 1 and also changed to parent theme but the problem still persists. The options are is blank. I can only see the navigation of the theme area

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please make sure that the data you are sending are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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