500 Internal Server Error
Hello, when i want to connect to my WP admin panel i have a (500 Internal Server Error), and after a diagnostic and after i have tried all the solutions that came up to me, it seems like the theme (betheme) is causing the issue because when i rename it to de-activate it through my ftp, i have access to my wp admin panel... but all my site is based on betheme so it is kind of an emergency case.
web site : https://cashome.fr/
admin panel : https://cashome.fr/wp-admin/
Comments
Hello,
The problem is with the latest WP version (6.1) and the older BeTheme version.
To fix that, you have to get into the FTP, remove the old directory of BeTheme and upload the latest one from ThemeForest. After that, you will get your wp-admin to work correctly.
Please be sure that you upload the theme files which are downloaded today.
Thanks
I have the latest version of Bethem i guess because it is a very recent web site, replacing the betheme directory will not make my site and style and template disapeare ? also the registration key
Can i get a live assistance or a direct solving through my ftp by your teams ? i am afraid to have all the work done on my website lost
No, it will not change anything on your website because all this data is stored in the database.
If you need our help with that please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
All sent through private message !
Waiting for your feedbacks.
Thank you !
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i have resent the message and it came from this adress : [email protected] @Phil
Thank you !
@Phil Good morning, sorry to annoy you but did you by any chance get my PM ?
Yes, I received your message and fixed it.
You can log in to your dashboard without any problems now.
Best regards
Thank you !!