Since the update, my template header no longer shows.
Here is the live website:
Here is the staging website with the new theme:
My header is set to display Sitewide, but it no longer does
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Please attach a link to this forum discussion.
I have submitted the contact form :)
We will have to make a deeper investigation into that, and we need your FTP access.
Please, send it like previously through the contact form. Remember to attach a link to this forum discussion.
I have sent the form.
Please make changes on the staging website: staging2.eco-move.co.uk
Please can you record your fix as I will need to apply it to the live website once we know the issue
also please see this page, the shop archive images collapse when you scroll:
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Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.
I have resent these,
I had a response from my previous contact submission, see image...
Ok, I have them.
We are checking what is wrong.
There was a misconfiguration in the files which we fixed.
Unfortunately, I am not able to record you a video, but to fix that on your main domain, copy file class-mfn-builder-admin.php from the staging domain from betheme/functions/builder/ and place it in the same folder on the main domain.
Also, were you able to check why products collapse when you scroll?
Sorry, but I cannot replicate that.
What browser are you using?
Are there any other extra steps, or it happens only with the scroll?
Thanks I fixed it with CSS.
how do I add breadcrumbs in page builder? Is there a shortcode?
Breadcrumbs as a builder item can be placed only in the Single Product templates currently.
If you would like to see this item on pages too, please, let us know on the following topic:
But now if you want to have breadcrumbs on regular pages, they can only be displayed in the Subheader.
I am having the same issue on my live website, header is set to "entire site", please see header:
and header here:
Did you copy and paste the file I mentioned here?:
yes, updated the file, please login via FTP and check
here is the file I copied over
Can you send me login credentials to your main domain, please?
It is the same as the staging site, I have also sent it again via the contact form on ThemeForest
BeBuilder has a conflict with our payment plugin called "DivideBuy" you can disable this plugin whilst you test if you need to.
There is a new version available. Can we, or can you update it on your website, and check if this problem persists?
I have updated the theme and the problem is still there
HI would appreciate a resolution today, we really need to update the website.
We turned off the DivideBuy plugin, edited the template, updated it, and it assigned to the whole website.
Last issue, the Brand Archive pages title is not working, they are using the default shop title, see here:
Title Should be "Tenways"
We will take a look at it.
I will inform you as soon as we find out how to correct that.
Hi is there any update on this?
The person responsible for this part got sick, but we are working on it.
Sorry for the delay.
That's okay, I hope he feels better soon :)