betheme import problems
hi good morning! My name is Iris and recently I buy your betheme.
I am installing the wordpress betheme and I want to install the interior demo 6 but when I am finishing the process to install, this window appears and it does not let me select anything or any option or skip, it stays blocked and I cannot continue.
If I refresh the page, I have to do the whole process again and it crashes here again.
Thank you so much for your help, I hope that this problem solved as soon as possible!
Best regards,
Iris
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please make sure that the data you are sending is complete and correct.
Thanks
Hi!
I was able to install the demo, but when I do so I don't see any images and the main page doesn't look anything like the pre-built site you chose, so I can't work with the template
Can you help me with this problem?
I have sent you the keys of the ftp and wp-admin to the site that has indicated me
Please, do not create duplicate discussions.
Share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
The php version that I use is PHP 7.4
Sorry, but you did not attach a link to your PHPINFO file.
I need to check the information that is not visible on that screenshot.
Thanks
ftp://[email protected]/html/info.php
Please try to solved the problem (also I send you by message like you tell me all te access) because I can´t work with the template.
Thank you
Best regards,
Iris
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.
Thanks
Hi!
I send you all the credentials yesterday in the morning and I dont have any reply of us (I also see in spam folder). I resend again all the information y credentials that you need please I need a solution as soon as possible because I lost two days and I can´t work on my website.
I write the mesaage in this place like you tell me in our lasts mails, if you need that i send you in another place, please send me the link
Thank you!
Hi!
On November 11, the muffingroup email replied that they have already sent my email with all the credentials to the person responsible for the topic I opened.
I still don't have a solution to this and today it entered the page and it continues the same (you can see some more images but it's not like the template) please, I need this to be solved as soon as possible. If you need any other information, please tell me to try to fix it as soon as possible and be able to continue working with my website.
Thank you
Sorry for the late reply. I could not check that during the weekend.
You have to turn on the file_get_contents() on your server. Currently, it is disabled, and it is causing this problem. Please, contact your hosting provider to enable that, and everything will work correctly.
Best regards
hi!
Ok no problem, my server put on the file that you tell me but I still have the same problem, the template looks the same to me. Nothing has changed.
Did you import this demo again? If not, please, do that, and check if it persists.
Thanks
No I dont import de demo again. How can I import it again? Do I have to disable something first? Or only I need to install again?
You need to only install it again.
Thanks
I need to select any option of this? or I can skip?
Hi!
I have the same problem, I dont know what happen with this template only I know that I can´t work with this in some days. I need support to solve this problem. I have done everything you have told me, including importing the template again, and it is exactly the same. Please I really need help to solve this.
Thank you
Hi!
Now i have another problem because when i change anything (like logo / icon or the type of menu) the change is saved but as soon as I go to see the template it suddenly returns to the original template and does not save the changes I am making. I'm a bit desperate because if now it doesn't save any changes I make to the template, I can't work with it.
We are currently investigating the source of the problem on your website.
Please, do not modify anything at the moment.
Thanks
Ok. I hope this problem solved as soon as possible 🙏
Do you have any cache enabled on your server?
We imported this demo again, and the images appeared.
Not that I know of
I dont see the images
Also in the protfolio I can´t see the different projects
And when I go to the library of wp-admin of this website, I can´t see any picture.
Hi!
I have cleared the cache and now it works, I think everything is correct!
Thank you so much for your help, I hope everything goes well from now on!
Have a nice day
Best regards,
Iris
If this will happen again, please contact your hosting provider to ensure that you do not have any cache built into your server, and if you have it, disable it.
Thanks
Ok perfect, thank you!