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Re-Installation Help

Hi there, I previously had an issue with missing files for Slider Revolution and Layer Slider but I might have solved the problem.

Problem 1:

After purchasing a new BeTheme license I selected the "Installable WordPress file only" option and installed. That worked fine aside from the fact that I had to redownload this file again and re-install to update to the latest version because the update theme button was failing.

Problem 2:

I noticed that when you select the "All files & documentation" option the missing Slider Revolution files that weren't installed are present.

Problem 3:

When I go to install the zip folder that you get when you select "All files & documentation" I run into this error:

How do I install the version of the theme that includes the slider revolution plugins without running into the style.css stylesheet error? I need to install this version because I don't want to be missing any files or plugins for future updates.


Thanks in advance for your help.

Comments

  • Hey,

    You got this error because you are trying to install the wrong package. The theme file you are supposed to install is betheme.zip.

    More details about theme installation and mentioned stylesheet error you can find below:

    https://help.market.envato.com/hc/en-us/articles/202821510

    https://support.muffingroup.com/documentation/installation-updates/

    Bundled plugins are not present in the Betheme package.

    You can install them from Betheme -> Plugins.

    Best regards

  • Yes I'm aware, however I'm unable to install or update the slider revolution plugin from the BeTheme plugin tool.

    Is it possible to download the rev_slider.zip somewhere so I can manually install the plugin? I'm unable to submit a support ticket on the slider revolution site because the BeTheme license doesn't get recognized as a slider revolution license on their site.

  • Also, I still can't login here: BeTheme Licenses (muffingroup.com) even though my purchase code is registered.

  • Bundled plugins can be updated/installed only through Betheme -> Plugins, and there is no plugin zip package that can be downloaded.

    If you cannot log into the license manager tool, please, open the Betheme -> Dashboard on your website, deregister your license there, and register it again. After that, check if you can log in there.

    About the problem with the Slider Revolution update, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please make sure that the data you are sending are complete and correct.

    Thanks

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