Menu links and another link doesn't work

christianbobo1992

Hi!

I have a problem with the menu: the menu voice isn't clickable and I dont understand why.

Even the accordion in the home page doesn't work.

How can this be possible?

the website is: https://next-generationpackaging.com/

Phil

Hello,

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent, and recheck it.

If this will not help, keep minifying plugins off because I need to look closely at your website with them disabled.

Thanks

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christianbobo1992

Thanks! How can I switch from a child to a parent theme? Will I lose everything?

Phil

If you have a child theme installed, it can be switched to parent in Appearance -> Themes.

I do not know what changes you have in your child theme, but when you switch to a parent, they will not work, however, you can switch back to your child theme anytime you want.

Thanks to that you will be able to indicate if a problem comes from a child theme or somewhere else.

Best regards

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christianbobo1992

How can I Know if is a child or a parent?

Phil

A child theme usually has it in the title.

From your screenshot, I can see that you only have a parent installed.

So the problem persists when you disabled your plugins?

Best regards

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christianbobo1992

So, this is the list of active plugins and deactivated plugins.

I deactivated each plugin, and cleaned the cache, but no. The only problem with the MENU links is every voice, including the logo and search bar, and in the accordion task.

Phil

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

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christianbobo1992

The website is https://next-generationpackaging.com/wp-admin

In muffingroup i sent the access

christianbobo1992

Any news guys?

Phil

SiteGround Optimizer plugin is the root cause.

After I deactivated it, the issue was gone.

Best regards

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christianbobo1992

ooooh it is the only one that i don't deactivate because belongs to the hosting provider.

Many thanks