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tinymce is not defined when attempting to edit content field with BeBuilder

anthillincanthillinc
in BeBuilder

Hello,

I'm using the latest version of BeTheme 26.6.5 on WordPress 6.1.1

When I attempt to edit a page with the BeBuilder, I find that I can not successfully edit the content fields. My console is logging the following error:

Uncaught ReferenceError: tinymce is not defined at create (field_visual_vb.js?ver=26.6.5:135:11)

I have all plugins disabled at the moment, running the parent theme with no customizations.

Thanks,

Ben

Comments

  • PhilPhil

    Hey,

    Do you have the newest version of Betheme installed? If not, please, update it.

    If you have the newest version of Betheme, and the problem persists, please send us the WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • anthillincanthillinc

    Thanks, I have submitted the requested information via the contact form.

  • PhilPhil

    Does it happen on a particular page?

    I have checked that, and it works correctly.

    image.png
    image.png

    Best regards

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  • anthillincanthillinc

    Hi Phil,

    That's really odd. On my end, the problem is not isolated to a specific page.

    I've attahed a screenshot to show that the tinymce editor is not loading for me.

    Does the BeTheme/BeBuilder have any type of built in caching or something that may be getting stuck on my end?

    Screen Shot 2022-12-14 at 11.04.53 AM.png


    Thanks,

    Ben

  • PhilPhil

    There is a caching option in Betheme -> Theme options -> Performance.

    obraz.png

    It should not cause it, but if you have it enabled, you can test without it.

    Please also check if the same thing happens on another browser.


    Thanks

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  • anthillincanthillinc

    Hey Phil,

    I tried multiple browsers and made sure it wasn't a browser caching issue.

    It seems that this is an issue between my ISP & the web server. Some type of caching/optimization that's not clearing. I believe the problem originated in the child theme and was stuck in some type of cache. Using a VPN, I'm able to get tinymce to load properly.

    Thanks for your help. We can close this ticket.

    Thanks again,

    Ben

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