Menu bar does not appear on the desktop

edited December 2022 in BeBuilder

Hello Support team,

I have just purchased the theme and trying to set up everything on my existing website

I wanted to have the menu look exactly as on your demo website on Be Digital example here


The menu bar does show on my mobile (even though it does not work and i can not click anything for some reason)

It also does show up on the customising page - appearance - customise

But when I open the website on my laptop (mac) or on my partner's laptop (Dell) , the menu bar does not appear on the website. I've checked it on a different browser.


I am just guessing there was a classic menu and a secondary menu in the theme example.

I just wonder why it was not exported to my website with the set up wizard, but this is not the main question.


The main question is - can somebody please have a look at what is the issue and give me some direction on how to fix this and how to have a menu on my website, please?


I have watched youtube tutorials, I guess I do not need the mega menu and I was just after a simple menu,

I have watched this tutorial here https://www.youtube.com/watch?v=kK-497FbHb4

and all Mega menu tutorials and more videos, but could not find any answers.

I've tried deleting and adding back the menu manually, but this did not help.

Please, advise where do I need to look or what can be an issue.

I usually never have any problems with any menus on any other websites as it is supposed to be quite an easy and straightforward feature.

Thank you!

Kind regards.

Inna

Comments

  • Hello,

    1) There is a class added to the top bar which does not comes from our theme. Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    2) You do not customize anything in Appearance -> Customize related to our theme. All settings can be found in Betheme -> Theme options.


    Thanks

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