“The package could not be installed. The package contains no files.” error
Hi, I am trying to update Betheme but keep getting the below error:
“The package could not be installed. The package contains no files.”
The site is hosted with Siteground - I have contacted them and they have checked the backend and can't find a solution.
Any ideas on what is causing this? I have quite a few sites using the Betheme theme and this only occurs on a few of them.
Thanks,
Jeff
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks