An error occur when update Betheme to V. 26.6.7 as attached . Please help me solve this problem i can't upgrade to theme version
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
thank you for your prompt reply . The page is currently online but Theme version is 18.104.22.168. i had restore backup.
Please, update your Betheme, and in Betheme -> Theme options -> Custom CSS & JS -> JS, put the following code:
i already did your comment this but it not work at all.
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
i did it but i still did'nt work
NOTE : i use parent theme
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
i have replied to the contact form. Please check it.
The WP user you sent credentials to does not have admin rights.
Please change this user's privileges to admin.
i had change WP user to admin rights .Please try again.
We have corrected that on your website.
Please, check that.
it still have some gap in bottom of page but it will rearrange correctly when refreshed page (i use chrome incognito mode to open
Thank you. Phil it correctly arrange. Could you tell me why is this happen?
There was a bug in the theme files, which we had to correct.
This fix will also be included in the upcoming update.
after i upgrade theme version to 26.7.1. An image gap occur again!!
I tried to log in with the credentials you sent previously, but they are not working anymore.
Please, send the WP dashboard and FTP access again through a contact form, as you did previously. Remember to attach a link to this forum discussion.
We have implemented a temporary fix for that, but we need to look closely at this.
In the meantime, please, do not update or modify Betheme on your website.
Now the fix is complete.
Please, check if everything is working properly.
it correctly arrange