Mansory Hover Details - Gap

manm6709 · January 11

An error occur when update Betheme to V. 26.6.7 as attached . Please help me solve this problem i can't upgrade to theme version

Phil · January 11

Hi,

Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

Thanks

manm6709 · January 11

Hello phil

thank you for your prompt reply . The page is currently online but Theme version is 26.4.0.5. i had restore backup.

www.eisgroup.in.th

Phil · January 11

Please, update your Betheme, and in Betheme -> Theme options -> Custom CSS & JS -> JS, put the following code:

jQuery(function($){
   $(window).load(function(){
      $(window).trigger('resize');
   })
})

Best regards

manm6709 · January 12

i already did your comment this but it not work at all.

www.eisgroup.in.th

Thank you

Phil · January 12

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent, and recheck it.

Thanks

manm6709 · January 13

i did it but i still did'nt work

NOTE : i use parent theme

Thanks

Phil · January 13

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

manm6709 · January 14

i have replied to the contact form. Please check it.

www.eisgroup.in.th

Phil · January 16

The WP user you sent credentials to does not have admin rights.

Please change this user's privileges to admin.

Best regards

manm6709 · January 16

i had change WP user to admin rights .Please try again.

Thanks

Phil · January 16

We have corrected that on your website.

Please, check that.

Thanks

manm6709 · January 16

it still have some gap in bottom of page but it will rearrange correctly when refreshed page (i use chrome incognito mode to open

)

manm6709 · January 17

Thank you. Phil it correctly arrange. Could you tell me why is this happen?

Best Regard

Vinit

Phil · January 17

There was a bug in the theme files, which we had to correct.

This fix will also be included in the upcoming update.

Best regards

manm6709 · January 27

Hi Phil

after i upgrade theme version to 26.7.1. An image gap occur again!!

www.eisgroup.in.th

Thank you

Phil · January 27

I tried to log in with the credentials you sent previously, but they are not working anymore.

Please, send the WP dashboard and FTP access again through a contact form, as you did previously. Remember to attach a link to this forum discussion.

Best regards

manm6709 · January 28

i have replied to the contact form. Please check it.

www.eisgroup.in.th

Thank

Phil · January 30

We have implemented a temporary fix for that, but we need to look closely at this.

In the meantime, please, do not update or modify Betheme on your website.

Best regards

Phil · January 30

Now the fix is complete.

Please, check if everything is working properly.

Thanks

manm6709 · February 1

it correctly arrange

Thank

Vinit

Mansory Hover Details - Gap

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