Custom Icons Loaded But Not Showing

edited January 2023 in Menu / Mega menu

I have created a custom icon set but the icons do not show in the backend (or frentend). I am trying to put the custom icons in the menu but they don't show anywhere on the backend. See attached. Icons added correctly as per instructions. Then I open the icons and the names are all there but the icons are not. Any idea why?


  • Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.

    If this will not help, please send us WordPress dashboard access privately thru the contact form, which is on the right side at, and we will check what might be the reason.


    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.


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