New BeThemes update cannot be installed
Hi,
I installed the new BeThemes via FTP server on the website
[Links visible only for registered users] and received the following error message "There was a critical error on your website. Please check the inbox of your website administrator email address for further instructions."
However, there was no mail in my inbox.
What is it about the new version?
Thanks for your help
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at [Links visible only for registered users], and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
Sorry, but you did not attach FTP access.
Please also send it through a contact form, and remember to attach a link to this forum discussion.
Best regards
Sorry, I had read over. I sent you the FTP access plus forum link yesterday.
Best regards
Hello,
Apparently one of your employees is working on my problem. I had just received this email. Error details in the last line.
thanks
[email protected] "Your website has a technical problem"
Hello!
Since WordPress 5.2, there's a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you about it with this automated email.
In this case, WordPress caught an error in your “Betheme” theme.
First visit your website ([Links visible only for registered users] and check for visible problems. Next, visit the page where the error occurred ([Links visible only for registered users] and check if there are any visible problems.
Please contact your hosting company for assistance in further investigating this issue.
If your site seems to be broken and you can no longer access your dashboard as usual, WordPress now has a special "recovery mode". This allows you to securely log into your dashboard and conduct further investigations.
[Links visible only for registered users]
To protect your website, this link will expire in 1 day. But don't worry: a new link will be sent to you by email if the error occurs again after the deadline.
If you seek help with this issue, you may be asked for some of the following information:
WordPress version 6.1.1
Active Theme: Betheme (version 26.7.2)
Current plugin: (Version )
PHP version 8.1.13
Error Details
==============
An E_ERROR type error was thrown at line 52760 of the /www/htdocs/v145740/wp-content/themes/betheme/functions/builder/class-mfn-builder-fields.php file. Error message: Allowed memory size of 67108864 bytes exhausted (tried to allocate 2884368 bytes)
The OMGF and NextGEN Gallery plugins cause this issue.
You should contact these plugins authors to resolve or get rid of them.
Best regards
Hello,
does that mean that by removing the OMGF plugin and NextGEN Gallery I fixed the problem?
Thanks
If you do not need these plugins, removing them will resolve the problem.
You should contact these plugin authors to resolve the problem if you need them for your website.
Best regards
Hi,
i deleted the OMGF plugin from the server and i can login too.
When I try to backup the website I get the error: "Something went wrong, please refresh and try again"
Cannot be updated.
Can you solve this?
Thank you very much for all your help
Please, disable other plugins for a test, and recheck that.
Thanks