Bebuilder are not working with several templates: Single product, Shop

I'm sorry for creating a new ticket, but nobody answers me from yesterday.

Guys I just moved from to, but BeBuilder still not working with Single Page product template.

I don't know what I'm doing wrong, but now I want to start editing other templates while single product template are not working well like header, home page e.t.c, And I decided to check out my Shop page, here what it's shows me. also there is no possiblity to edit it or even add a wrap, it's already pre-build and I can't change anything there. Two template are not working: Shop archive, Single product

I already send you my FTP and WP access throught the private form. I use [email protected] email.

This is shop archive template

This picture shows Single Product page template


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