Lottie-Element only says Array
Hey @all,
today I tried to install BeTheme on a different Hosting-Service. Since then everytime I try to add an Lottie-Element, it just's says "Array". How can I fix this problem? Also sometimes when I click on the Pencil to edit an element, the editor on the left keeps blank.
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover if you use a child theme, switch to parent, and recheck it.
Thanks
I tried that but the problem is still there.
Please share with us your PHPINFO file. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
Thank you for the answer. The PHPInfo is attached.
Can you decrease your PHP version to 8.0 for example? The 8.2 is not supported by Wordpress yet.
Then, please rermove the lottie file and upload it again, if it wont help you we'll take it into deeper investigation.
thanks
I decreased the Version to 8.0.27. The Problems are still there. I also deleted the cache :)
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
Fix for the Lottie element will be available in the next update - right now, you can save the "array" string, on front it will be visible.
Thanks