BeBuilder not displaying changes on preview page and elementor pro not enabled on here

GaudetLUceM

Elementor Pro isn't enabled, but it was listed as a feature on your product page.

The BeBuilder won't display all changes on the preview page screen, background colours don't change etc.

Phil

Hi,

1) Elementor PRO is not included in the package. We support it, but you need to purchase it. Notice that we also support the free version of this builder.

2) Please, check the following link:

https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/

There you will find out how to resolve this problem.

If this will not help, please, attach link to your website and screenshots showing what you refer to.

Thanks

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GaudetLUceM

Hi Phil

I'm afraid this is still happening, even though I checked the general settings as instructed.

Phil

You did not send a link to your website, but I rewrote it from your screenshot.

However, your website has coming soon enabled, and I could not check your problem.

Please, disable coming soon for a while, and send a link to your website.

Thanks

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GaudetLUceM

Hi the link to the page i'm editing is https://gaudet-luce-shop.co.uk/worcester-shop

Thanks

Phil

I will need to take a closer look at this. Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please make sure that the data you are sending are complete and correct.

Thanks

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GaudetLUceM

Done :)

Phil

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you sent all of the required information mentioned in the previous message.

• link to this forum discussion
• link to your website
• login credentials
• FTP credentials

Thanks

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GaudetLUceM

I've just sent another message. please let me know if received.

Phil

I received your message, but you did not attach FTP access, and the user you sent does not have admin rights.

Please, send another message with FTP access, and change user privileges.

Thanks

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GaudetLUceM

Hi Phil

I'm not sure how to do FTP access and the account I sent is admin. Please can you advise on how to proceed? I need this website to be working so I can continue with building.

Thanks

Phil

Please, check the following link:

https://www.mydomain.com/help/article/ftp-how-to-connect-to-your-website

There you will find information about the FTP.

The account you have sent is not an admin, unfortunately, because it is all that I can see in the WP dashboard:

Please, edit this user, and change its role to Administrator.

Thanks

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GaudetLUceM

Hi Phil

That's all done thanks

Phil

Now the user works, but I did not receive your FTP access (it is necessary for us to inspect the root cause).

Did you send it? If yes, did you attach a link to this forum discussion?

Best regards

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GaudetLUceM

Hi just sent the updated details

Thank you

Phil

Some cache on your server causes this issue. The CSS file is saved properly on your server, but it is not loaded on your live page.

Please contact your server administrator, and ask to disable caching tool on your server.

Thanks

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