I can't activate a new betheme license on the website
I have purchased a new license from Betheme.
I want to register it on a website, but it won't let me and tells me the following: "The purchase code has not been used to register Betheme or the username does not match the purchase code".
What you show is a license manager tool which allows you to see where your licenses are already assigned, and you can deregister them there, but it is not for registration.
You need to register the license through Betheme -> Dashboard.
Please, check the following link:
Hello. I have followed your instructions and the license is not released. I have the same problem as the one in the following thread:
What can I do to unregister the license that it currently has and put the new one that I acquired yesterday?
Please send us WordPress dashboard access and your license key privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
The version of Betheme you have installed on your website was pirated.
Please, download the newest package from ThemeForest, and you will be able to register it without any problems.
But what about the content of the website will not be lost?
I need to keep the website as it was. Thank you
I do not know how this version was modified, but all page content, media, posts, etc., is stored in the database, so nothing should be lost.
If you are afraid of losing anything, I suggest creating a backup with the Duplicator plugin before uploading the theme.
I'm still having license issues. It has installed the license in the tienda.lahuertadesalamanca.com subdomain, but since it didn't work well for me, I deleted it and now I'm trying to install it in the web.lahuertadesalamanca.com subdomain but I can't because it tells me:
Purchase code already used. Please deregister purchase code and remove theme folder on: tienda.lahuertadesalamanca.com
Please, how can I use the license I have purchased on the domain I want?
If you are having issues with deregistering your license key, want to manage your license key, or most importantly, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
There you will find instructions and a link to our license tool.