Parts of the website not displayed
Hi, we have created the website in a domain hosted on our servers. At the end of the work we transferred the site to the client's domain and server.
The upload was done via FTP.
The server parameters have been set correctly.
The problem is that in the new installation some pages are missing content. Besides that we can't even add the old contents to the pages having this problem because the editor doesn't save the contents.
The site is currently online and we don't know what to do. You have the solution to the problem.
Below you will find the links of the two installations.
Thank you
this is the link of the page (new domain and new server) where the contents are missing https://metalsystemindustries.it/tecnologie/
This is the link of the same page from which the website download was made https://metal.area.industries/tecnologie/
Comments
Hello,
Please share with us your PHPINFO file for the new domain. It's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
Sorry, but this is not a PHPINFO file but a System Status screenshot.
Please, check the link I sent in my previous message.
Best regards
https://metalsystemindustries.it/phpinfo.php
Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please make sure that the data you are sending are complete and correct.
Thanks
Thank you.
I sent the accesses to the link you indicated.
I don't know how to attach this thread to the forum. I've never done this before.
How should I proceed?
The accesses I sent are the same both for the domain at the link https://metalsystemindustries.it/wp-admin/ and for the domain at the link https://metal.area.industries/wp-admin/
A colleague of mine pointed out to me that, in his opinion, the only difference between the two installations is that in the development version we use an older server with PHP 7.3 while in the production one the server is PHP 7.4.
Can this hint help you?
Sorry, but we didn't get any private messages from you yet, and we need it to check properly the root cause.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you send all of the required information mentioned in the previous message.
You can also attach FTP credentials.
Thanks
Hi, Yesterday it indicated that the message had been sent.
I just resent the credentials.
The email address from which the message comes is [email protected]
Thnaks
Good morning,
I seem to have managed to fix the problem.
Thank you for your availability.
I will contact you if there are any other problems.
Best regards.
Sorry, I could not answer you as it was beyond my working time.
But good to see that you handled it.
Hope that you do not encounter any other problems. 😉
Best regards