The update 26.7.4 does not install
edited March 13 in Updates & Changelog
when I try to update the theme, the error 'The package cannot be installed. The package does not contain any files' appears.
I have entered the licence correctly, but when I try to enter it at the link you provide with the envato username, it does not register. I specify that I have never changed the username of envato and if needed I can forward you the licence I purchased from themeforest.
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
When I check the license here https://api.muffingroup.com/licenses/ then it show below error:
"The purchase code has not been used to register Betheme or the username does not match the purchase code."
I am using right "Purchase code" and "Username".
Please send us WordPress dashboard access and license key privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please make sure that the data you are sending are complete and correct.
I have deregistered your license key and registered it again, and the update worked correctly.
Thank you very much for your help. I wish you a good day
You are welcome and have a good day too. 🙂