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Problem caused by BeBuilder?

chrissie100chrissie100
in Other

Hi, I worked on on a page and during update all content dissapeared. 😫

Since than, I can created the page new with BeBuilder but after updating nothing is there anymore.

www.frag-rita.de/ablauf

Could you please have a look?

Thank you and best regards, Christoph

Comments

  • PhilPhil

    Hey,

    Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Do you remember the actions you performed when this happened?

    Thanks

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  • chrissie100chrissie100

    Hi, I sent the informations to the contact form. But didn't get an ather yet. I just want to be sure that my access infos arrived.

    I tried to work on my site but it seems that I can't work with BeBuilder on new pages like it should and tafter a while the content dissapears while using the 'view page'.

    Thank you.

  • PhilPhil

    I received your message.

    I restored the revision on the page you mentioned you had problems with, played a little with it, and everything worked correctly.

    Also, I created a new page and could not replicate that there either.

    Can you tell me what browser and OS you are using, please?


    Thanks

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  • chrissie100chrissie100

    Hi Phil, thank you.

    I use OS Ventura 13.2 and Firefox Developer Edition. Right now it seems to work again, great.

    Any idea what the reason was?

    Best regards, Christoph

  • chrissie100chrissie100

    Another "Problem": on the Ablout me-page (Uber mich) is from "Was mir wichtig ist" everything italic. I didn't made it. Also the footer is italic, but only on this page. Do I have to use another ticket for that?

  • PhilPhil

    1) It is hard to determine the reason, but it is possible that custom CSS code was the root cause, but I cannot assure you that.

    2) In the last point of your Infobox, there was an unclosed <i> tag.

    image.png

    I have closed it for you. When you use HTML tags, please pay attention that they are placed and closed properly.


    Best regards

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  • chrissie100chrissie100

    Thank you for checking it out. I should have found it :)

    Anyway: I still have the main-problem with loosing content while I am working on the page – i mean the whole content of my page dissapear. I want to optimize it for mobile view. And weired things happen.

    Thank god I know now how to restore it. But do you have any idea what could cause this?

    Best regards, Christoph

  • PhilPhil

    Did you notice any characteristic actions you performed when the content was disappearing?

    I could not replicate it while working on your website, and it is crucial for us to find the root cause of this issue.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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