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Theme Option "page not responding"

NatojaNatoja
edited April 2023 in Theme Options

Hello!

I have a problem with the betheme. Since I changed the font, the whole options menu hangs. The theme options won't load without multiple "page not responding". Then when it loads, I immediately get to the "Performance" menu item. Then as soon as I click somewhere else, the page doesn't load again and I get the error message that the page is not responding and if I want to wait. I have the same when I want to edit a page. Via the BeBuilder everything works. 

I do not know where the problem could be. The last thing I did was change the font. Previously it was set to load locally. For the time being I changed it again, but that didn't bring any improvement. 

I would be very grateful if you could help me. 

Kind regards Nadine

link to my website: nadinehopfer.at

Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    I have checked your website, and everything seems to work fine. I was able to navigate in theme options, and change settings.

    image.png

    Are there any steps to reproduce this problem?


    Best regards

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  • NatojaNatoja
    edited April 2023

    Hello,

    thanks for looking. But for me the problem is still. Not only the themes options, also with the edit page. Something loads slowly I think, which makes the page not respond. I can't find a solution.

    Please, be so kind, log in again and go to the media library. I uploaded you a video which shows my problem.

    My friend also logged in and he has the same problems. It can't be the browser, device or internet connection.

    Thank you!

    1.png
    2.png


  • PhilPhil

    I checked your home page, and it loads in less than 10s every time.

    image.png

    Also, I watched your video, and I could not replicate that.

    Moreover, I recorded a video for you and put it in your media library. Please check it out.

    Can you tell me the browser and OS you are using, please?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • NatojaNatoja

    Thanks for the video....courious.

    It worked for me before without any problems, for months. 


    win 10 pro, 64 bit 8GB

    Chrome Browser or Edge

  • NatojaNatoja

    in the media library is a file uploaded by my friend "Browser performance" - maybe interesting for you 

  • PhilPhil

    I checked that on a device with the same settings as you described, and the results were similar as on the video I uploaded to your media library.

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, if you use a child theme, switch to parent, and recheck it.


    Thanks

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  • NatojaNatoja

    Hi

    Everything works in the incognito tab. I deleted all cookies, cache & co and it still did not work. When I deleted the bebuilder history, again delete cache and cookies - since then everything works again. 

    Thanks for your look and help!

  • PhilPhil

    Good to see that you manage to solve this.

    Did these steps also help your friend's device?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • NatojaNatoja

    Yes it works :) Thank you!

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