An error occurred while updating Betheme: The package could not be installed. The package contains n
I am trying to update to 26.8 but am getting the error message in the title of this post. I have reviewed the suggested fixes on other posts in this forum but none are solving my problem. I have not changed any aspect of my profile, my theme is only registered to one domain and has never been registered to another. Please make a suggestion on how I can complete this update. If I redownload the installation package, will that install the most up to date version of BETheme?
Comments
Hey,
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks