Problem with added elements
Hi,
I worked with BeTheme template on my website since 2 years.
I want to add elements on several pages. I see this elements on back and front office when I'm logged on wrodpress but the elements don't display when I'm unlogged...😅
What can I do?
Thx for your answer
Comments
Hi,
What version of Betheme do you have?
Do you have any caching plugins active? Also, ensure that you do not have any caching tool enabled on your server.
Best regards
Be Theme version 21.6.1.
We have installed WP Rocket but the plugin is not actived.
Please update Betheme to the newest version, and check if the problem persists.
Thanks
I Can't update the theme... (wordpress version 6.2; PHP (7.3.33) )
I've just make a back up of the website.
Would you to connect to the back office?
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
I updated the theme but it still doesn't work !
And the website is completely broken when I'm disconnected from wordpress while it works well when I'm connected to wordpress.
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you are sending is complete and correct.
Thanks
It's done
Sorry, but we didn't get any message from you yet.
Please check your mail inbox for our response. Look also inside the spam folder.
If you don't have any message from us, please send your login credentials again.
Be sure that you sent all of the required information mentioned in the previous message.
Thanks
I can still see that you do not have Betheme updated.
Please update it first.
Moreover, please contact your server administrator, and ensure that you do not have any caching tools enabled on your server. If there are any, ask to disable them.
Best regards
Hi,
It doesn't works...
And in addition, I use your theme on several sites that we produce. I also have a similar problem on this site: https://www.yachter.fr/
I modify the contents. The backgrounds are displayed fine when I am connected. When disconnected, they disappear or are modified by other images.
Both of these websites have outdated Betheme installed.
Please update it, and check if the problem still appears.
Thanks
Hi,
I updated the Theme on https://www.yachter.fr/.
The problem persists...
For example, on page "Qui sommes-nous" :
When I'M connected to wordpress, backgrounds are OK (yellow lines with stars) :
When I'm disconnected, backgrounds disapears :
I have to solve problems on this Two websites... Would you want access code for the Yachter too?
There is a possibility that your website changes the URL from http to https, which is incorrect, generates a mixed content error, and styles are not loaded correctly.
Your htaccess can redirect your website to http, so you should edit it and change it to https.
https://www.freecodecamp.org/news/how-to-redirect-http-to-https-using-htaccess/
If this will not help, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you are sending is complete and correct.
Best regards
Sorry, but you sent incomplete data and did not attach FTP access.
However, I have disabled plugins that we do not support, and one of them causes this issue. See the screenshot below where plugins are disabled:
To find the culprit disable them one by one.
Best regards
I send you back the complete Information.
I try to desactivate Plugins but the problem persists.
And more the theme doesn't work well anymore on firefox.
FAQ doesn't work :
We can't open "+"
1) WP Rocket minify option broke that. I excluded BeBuilder CSS files, and the problem was gone. Please check it out.
2) The same with JS files. It corrected FAQ.
Instead, we activated minifying option in Theme options.
Best regards
Thanks, it's perfect for The Yachter. Thank you. :))))))
Could you help us now on https://popfruit.fr/ (my first request on this post).
The website is completely Broken and when I add elements on several pages. I see this elements on back and front office when I'm logged on wrodpress but the elements don't display when I'm unlogged...
I send you access for this website.
I can still see that your Betheme is not updated on that website.
Can you update it there, please?
Thanks
The Theme is updated now.... And the website is completely broken :///
Can you explain in more detail how it was broken?
I can see that you downgraded your website, so I cannot tell what could be the reason.
Best regards
It's a problem... We have only changed text in an internal page and the website is completely broken.
On Home page, revolution slider doesn't displayed anymore, the elements are displayed badly and overlap, the menu does not work... It works very well and now the theme is completely broken. What we can do ?
It looks like you have some caching enabled on your server.
Please contact your server administrator, and ask to disable it.
After, check if the problem persists.
Best regards
There is no caching in our servers. I have already check this point.
I have activated WP Rocket, and it seems to start working properly.
Can you confirm, please?
Moreover, please add some elements on any of your pages, clear the cache with WP Rocket, and check if it appears when you are unlogged.
Best regards
It works!!!!
Thanks a lot :)