BeBuilder - Not Able to Edit Elements
Having an issue when trying to edit any element in BeBuilder. It will not enter edit mode. Tested on Browser stack, and the issue still happens when using Chrome, Firefox, Edge, etc. See attached debugging info when clicking "edit" on an element.
Running BeTheme: 26.8.3.1
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Tried all of the above, but the problem still occurs. Please advise
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
All info sent as requested
It works correctly now.
Please check it out.
Best regards
What was the problem, and how do we fix it on the live site now?
Thanks
One file had to be regenerated.
I corrected it by saving the revision (without changing anything) and restoring that revision.
https://support.muffingroup.com/video-tutorials/how-to-manage-revisions-in-muffin-live-builder/
Best regards
I can confirm it is working on the clone/sandbox site. Can we request to have you apply that same fix to the live site now? Let me know where I can send you the credentials for that site. Thanks
I'm sending credentials through the form... same as before.
Please recheck your live site.
Thanks