Purchased Betheme Licences

DebbieJeanCollins

This is my first time doing a Be theme website, I took it over and the clients Be themes needed to be updated. I purchased and uploaded and it broke the site. The muffin builder does not work. I have done over 100 websites but I use divi. Can someone have a look at my site and see what do I need to do. How do I contact BeThemes as this seems to be a discussion area and I want to but in a ticket.

Phil

Hey,

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you are sending is complete and correct.

Thanks

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Phil

For testing, I checked your Home page with BeBuilder (previously named Muffin Builder), and everything seems to be okay.

Can you explain greater what is happening, please?

Thanks

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DebbieJeanCollins

We restored the website, what happened was the developer had the code in the Be Theme and not the child theme. They are going to fix this and then try to upload the theme again. Thanks for all your help.

Phil

Thanks for letting me know.

If you will have any additional questions or problems, feel free to ask.

Best regards

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