Pre-Order plugin on Product Page Conflicts
It appears that the theme is interfering with the "Pre-Order" plugin on the product page. The Add To Cart label does not read "Pre-order-now" as it should. (see below)
On the Product Listing (/shop) page, it's working correctly. (see below)
We believe this was working prior to your last update.
We also had another issue when trying to use "any" plugin that will allow us to display videos in the product gallery. The videos will only display on the (/product) page if you first load the (/shop) page and then click on the product to go to the product page. Our site is a single-product website, so we're not using the (/shop) page and will just be taking visitors directly to the (/product) page.
Comments
Hi,
Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.
Thanks
Sure, this is a clone of the live staging site: https://curb-armor.store/wpclone/?v=7516fd43adaa
Can you tell me the name of this plugin?
Did you try contacting its author?
Best regards
For the video, I tried it with multiple plugins
The video issue was secondary, the main and more pressing issue is that button. thanks
Sorry, Missed that you asked for the name. The current active installed plugin is called "Product Video Gallery for Woocommerce"
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you are sending is complete and correct.
Thanks
Sorry, but WP dashboard credentials do not work.
Can you send them again, please?
FTP works properly, so you do not have to send it again.
Best regards
Sent updated credentials
We have corrected it on your website.
Please check it out.
Thanks
Confirmed. Can you please apply the same fix to the main site? I will send all details through the form, but if you want to go directly there, it's the same URL without .../wpclone/ and same credentials we provided for the wpclone site.
Thanks
Today we will release an update fixing that.
Please update your Betheme and the problem will be gone.
Best regards