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BeBuilder is not loading

edited May 26 in BeBuilder

Hello guys,

we have the Problem that the BeBuilder does not load at all. It shows a blank page after starting it. We used to work with the classic Blocks and would love to still work with them, but we are not able to change settings without starting the new BeBuilder, which doesn't load.

I also tried to switch from Child Theme to Parent Theme and I deactivated one Plugin after another and clearing the cache all the time but it also doesn't work if no plugin is activated.

Thank you in advance.



  • Hey,

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.


    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.


  • Hey Phil,

    thanks for the quick reply.

    Is there any chance you can help us without FTP access? We usually don't share those credentials.



  • If you have already tried disabling plugins and switching from child to parent theme, the culprit could be in the theme files, and check that the FTP is crucial.

    Note that the message you sent through the contact form is private, and you can create a temporary user, which you delete after we find what the problem is.

    Best regards

  • We just sent you an access to one of our websites.

    Thanks in advance.

    Best regards.

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