Can't change section / text / images

SPRgmbh

Hey guys,

I try to change some sections in the backend muffin builder. It's possible to add for example a text or a image, but when I try to publish it, nothing happens and the changes disappear.

All plugins and the theme is updated ...

There are no changes possible.

Can u guys help me?

THX Alex

Phil

Hey,

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please make sure that the data you are sending are complete and correct.

Also, please let me know if there are any steps to reproduce this problem or if this happens on a particular page.

Thanks

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Phil

Sorry, but you did not attach a link to your website anywhere.

Can you send it here, please?

If you do not want to share it publicly, send it through the contact form, but remember to attach a link to this forum discussion.

Thanks

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SPRgmbh

https://www.spr-zerspanung.de/

Phil

You have really outdated Betheme installed.

First of all, you should update Betheme to the newest version. Before that, I suggest creating a backup of your website with the Duplicator plugin.

https://wordpress.org/plugins/duplicator/

When you update it, please check if the problem persists, and let me know about the results.

Thanks

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SPRgmbh

How can I update Betheme?

Phil

Please head to the link we provided below, where you will find all the information on how to update the theme successfully.

https://support.muffingroup.com/faq/how-to-update-betheme/

Thanks

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SPRgmbh

The whole texts are gone. I delete Betheme from the ftp server and installed it with the newest version and registered it. Then I activate the child theme. The menu on the top right is gone, but its possible to click on it. Same with the texts on the pages.

Pls help me to fix it asap ...

SPRgmbh

Do i have to delete the child theme, too? and upload the latest version? Is this maybe the reason?

Phil

After an update, options in theme options had to be updated.

I entered your website, clicked on the save changes button, and the display is correct now.

Please check it out.

Best regards

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