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Set pre-built header.

This theme does not allow you to insert pre-built headers from the templates section.

You can see it here:


Is there any way to make this work?

Thank you.


  • Hello,

    Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

    Moreover, on your video, I can see that your System status shows that your server does not meet theme requirements. Please contact your server administrator to correct that.


  • I have deactivated all plugins and the problem persists.

    I restored the system status, tried a localhost version of the site, no errors and the problem persists.

    If this does not work, I would like a refund of the amount of the theme, since I cannot use it correctly.

    Thank you.

  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.


    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you are sending is complete and correct.


  • Sorry, but we didn't get any message from you yet.

    Please check your mail inbox for our response. Look also inside the spam folder.

    If you don't have any message from us, please send your login credentials again.

    Be sure that you send all of the required information mentioned in the previous message.

    • link to this forum discussion
    • link to your website
    • login credentials
    • FTP credentials


  • edited June 9

    Sended other time!

  • In your Betheme dashboard, I can see that the license key has weird hashing (first two parts before dashes should be visible), which could mean that your database was modified or you have installed a pirated version of Betheme.

    Please, download a fresh copy of Behteme from ThemeForest, install it on your website, and register your license key.

    After that, pre-built headers should work correctly.

    Best regards

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