Problem with Updating to Version 27.0.7
Hello,
I hope this message finds you well. I am currently experiencing an issue while trying to update my current version 26.7 to the latest version 27.0.7 of the theme. Whenever I attempt the update, I encounter the following error message: "An error occurred while updating Betheme: The archive could not be installed. This package does not contain any files."
I am unsure why this error is occurring and how to proceed with the update. Could you please provide me with guidance on how to resolve this issue and successfully update to version 27.0.7?
Thank you for your attention to this matter. I look forward to your assistance.
Best regards,
Johan
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks