Licenses not appearing in License manager
Hi!
We've an issue with your License Manager.
We've bought about 8 licenses of BeTheme (all with the same account and appearing without issues in the Download/Statement sections of Envato) but when trying to deregister a theme to migrate a webpage from our test environment to its final destination we face the same bug.
No matter which one of our product keys we use in the License Manager login, it only shows us one (always the same key and domain, no matter the input). So basically the rest of our keys are "kidnapped" into our test environment.
Thanks for your help :)
Comments
Hi,
Are these test environments on the subdomains, or do they follow the staging domain pattern? See the following link:
https://support.muffingroup.com/how-to/how-to-set-up-betheme-staging-site/
If yes, these license keys are not considered as "used", and you should be able to use your license keys on live sites without any problems.
Best regards
That was it, they were under the same subdomain. Registered without a problem and now appearing in the License manager.
Thank you!!