Update failed: The package could not be installed.
Our site at https://discoverafterschool.com is failing to update; when doing so from the theme's page the error is "Update failed: The package could not be installed." When trying from the updates page, it errors differently saying this file is empty. We're stuck on version 26.7.
We're hosted on flywheel, their support says there are no issues in the server log. Can you help?
We also noticed the 'installed plugins' section is pretending to allow us to update Slider Revolution, but doesn't actually update it. The plugin is on 6.6.10 (6.6.14 is current version).
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks