Can menu be shortened? Menu does not show properly. Is 960px too wide??

I can't seem to get a menu to display in some browsers. I have a site I use for staging pages that I want to implement for customers, where they can go live to view changes to pages. A customer with two sites that i want to finish cannot seem to see the menu I have built on the installation. Is it possible to make the menu statically narrower, so that is displays like a fixed entity? The browser the client is using is on Windows XP (i realize there are issues with the age of the product), and he insists that his clientele will often be using outdated hardware.

Any suggestions to get a menu to display? Even suggestions that include outside resources, etc. I need this menu to work, I'd really like to use this theme. I feel like there is something ridiculously stupid or normal that I'm overlooking... 
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