Popup containing autoplay video does not stop when popup closed
Hello,
We are having a problem with the new Popup feature and hope you can help.
A popup containing an mp4 video set to autoplay has been added to a button on the page https://davis-reed-homes.websitepro-staging.com/colorado-series-modern-homes/, the first button on the right "Click here for a walkthrough
The video doesn't stop (so the sound doesn't stop) unless video controls are used. Think it should stop when the popup is closed.
In case you need it, will forward login creds to the site via email.
Thank you for your help,
Terry
Comments
Hi,
I was able to reproduce it on my environment and passed it to the dev team.
We will take a look at this.
Best regards
That's great, thank you.
It also plays sound on entire site (not just when popup displayed) when autoplay is active and the video is not set to mute.
Thanks for your help.
It is already fixed in the last update.
Please update your Betheme, and all should be fine.
Best regards
Hello,
Thank you for fixing the popup video, it now stops when the popup is closed.
We really like this new feature.
The problem remains that the video starts when the page containing the popup element is loaded, not when the popup loads and although the video stops when the popup is closed, the video doesn't reset when the popup is opened again.
Everything is up to date, same site https://davis-reed-homes.websitepro-staging.com/
Login credentials remain from earlier if needed.
Thank you for your help,
Terry
I have passed this to the dev team, and we will consult on how we can resolve that.
Best regards
Great, thank you!
Wanted to check to see if there are any updates on this popup video issue.
It should be available in the upcoming update.
Best regards