Shopping Cart

BIA3_Consultores

Hi.

My shopping cart icon, up at right in the menu, do not actualize when a user ad a product to their shopping cart... and when it does (after a reload) the price its ok, but not the quantity (always shows 0).

Could it be a problem of js or something like that?

Phil

Hi,

Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before you provide us with the link.

But before please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent, and recheck it.

Thanks

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BIA3_Consultores

Hi there, the link is https://thesimpleborn.es viewpass BIA305190519#

I´ve done all that you said before, there is not a child theme running, is the parent. It´s not in maintenance. I´ve turned off all the plugs and refreshed our cache... It doesnt work...

Phil

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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BIA3_Consultores

All done ;)

Phil

Sorry, but we didn't get any message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Be sure that you sent all of the required information mentioned in the previous message.

• link to this forum discussion
• link to your website
• login credentials
• FTP credentials

Thanks

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BIA3_Consultores

Hi Phil.

From Themeforest ([email protected]) I´ve recieved this email:

Hey,

I have passed your details to person responsible for your topic and he should respond very soon on support forum.

Phil

After this message, I received them.

However, I cannot log in to your WP dashboard.

Can you disable it for a while or whitelist a country? We are located in Poland.

Thanks

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BIA3_Consultores

Done, deactivated from hosting side.

Phil

We are checking this.

I will let you know when we find out what might be causing it.

Best regards

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Phil

We have corrected it on your website.

Please check it out.

Best regards

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BIA3_Consultores

Hello!

Now i works! thanks. But now i have another problem. The woocommerce order button disappears when in cart page i try to end my order ¿Do you know why is this happening? Thanks

Phil

The following CSS code hides it:

Please, turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent, and recheck it.

Thanks

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BIA3_Consultores

All set, thank you a lot!