Theme Update Failed - The Package could not be installed - error
Hello
My There says update required but seems to keep failing
Getting the following error
Update Failed - The Package could not be installed - error
My Hosting company says that some files seem to be missing
see screenshot:
Also I can see that in system status .htaccess is missing.. maybe this is a related issue
i did as my hosting about this..see response below
There is no .htaccess file since it's an Apache Web server's configuration file. With EasyWP we use Nginx and we have no access to its configuration file.
Please check with the theme developer if it possible to use the theme without the .htacess file.
Now theme can not be updated, unfortunately: https://img.namecheap.com/oz6w9d6UHDBqpXJczpdP4G.png
Appreciate any help that can be provided
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks