Categories text do not save

MrPereCastor

Hello,

I tried to copy paste a long SEO text in the 'bottom content' box of my categories ( Products > Categories )

But once i copy paste the text ( around 1400 words ) and click on Save. Page refresh and shows 'Category updated.' but the text disappeared.

Did you put any limits on the number of words ? Is there any bug ? Do you want the access to have a look ?

Thank you very much,

PS: other collections I have, got less words and no issues at all to save it and keep the text.

Phil

Hello,

Please share with us your PHPINFO file. It's really necessary right now.

If you do not know how to do it, please check this topic:

https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

Thanks

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MrPereCastor

Hello!

Please find the file asked:

https://esaver.ie/test/phpinfo.php

Phil

Everything seems to be fine there.

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you are sending is complete and correct.

Thanks

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MrPereCastor

Email sent through contact form ✔️

Waiting updates :)

Thanks

Phil

I have generated Lorem ipsum 1400 words long, added it to Uncategorized category, and it worked properly.

Does it happen for a particular category, or are there any steps to reproduce this issue?

Maybe the content you want to put there is not correct.

Best regards

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MrPereCastor

Please copy paste the text I sent you and check.

The text is working fine on another wordpress website, only with your theme it do not save.

Phil

Where did you send it?

I do not manage the mailbox, so it would be better if you send it here.

Thanks

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MrPereCastor

I sent the text in the mail you asked me to send.

For privacy reason, I cannot copy paste here.

Please check the mail you received, either ask me to send another mail.

Thank you

Phil

As I said, I do manage the mailbox.

If you want to address a message to me, you should attach a link to this forum discussion in the message.

Thanks

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Phil

I have copied and pasted the text you sent to the Uncategorized category, and it worked properly.

Please check that.

Best regards

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MrPereCastor

Thank you very much! Subject closed :)