pre-built site images

kiwonuhm

Hello,

I imported prebuilt website but some images are not showing up

https://temfee.com/lifestyle1

activated plugin 3: contact7, jetpack, slider revolution

checked all server status: okay

How can I fix this?

Thanks!

Phil

Hi,

Please go to Betheme -> Tools, regenerate thumbnails, and check if the problem persists.

Best regards

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kiwonuhm

Hi,

It's not working for that

I tested another prebuilt site but there is same problem

Phil

Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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Phil

I have asked the person who manages the mailbox to answer you, so you can send FTP access.

Best regards

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kiwonuhm

Hi, there

I didn't get a message yet by e-mail

Plese check one more

Thanks!

Phil

Sorry for that. Please contact us through the contact form, and tell there that you want to send this file and need a reply.

Best regards

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kiwonuhm

Hi, there

I have no idea which contact form is where it is.

Please let me know the contact form link page and I will send a file you need

Thanks

Best Regards

Phil

https://forum.muffingroup.com/betheme/discussion/comment/239546#Comment_239546

It is the same contact form as in this message. 😉

Best regards

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kiwonuhm

Hello,

I sent you login information to that link once again. but as you know that email form can't attach a file

You need a key file to access to ftp server because I am hosing aws lightsail instance

so if you reply to my e-mail, I will send the key file to access ftp

Thanks

Best Regards

Phil

Thanks. A person who manages the mailbox should answer you so that you can reply with the key file.

Best regards

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Phil

I received a message with the key. We are working to find the culprit.

Best regards

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Phil

We wanted to edit the files to provide the solution, but we do not have the right to save the file.

Can you change the privileges, please?

Thanks

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kiwonuhm

Hi there

You can now edit this file

Please let me know if you need anything else

Thanks

Phil

Now we do not even have file read permission.

Try this instead. Download this file, and replace it with the one in functions/importer/class-mfn-importer-helper.php.

class-mfn-importer-helper.zip

Best regards

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kiwonuhm

Hi there

I updated new version Betheme yesterday that's why the file permission has returned back

Anyway I replace this file and it's working well thanks so much

Forward if I update new version of betheme, do I have to replace this file always?

Thanks!!

Best Regards.

Phil

No, you will not have to replace this file always.

We will implement this fix in the upcoming update.

Best regards

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