I imported prebuilt website but some images are not showing up
activated plugin 3: contact7, jetpack, slider revolution
checked all server status: okay
How can I fix this?
Please go to Betheme -> Tools, regenerate thumbnails, and check if the problem persists.
It's not working for that
I tested another prebuilt site but there is same problem
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Please attach a link to this forum discussion.
I have asked the person who manages the mailbox to answer you, so you can send FTP access.
I didn't get a message yet by e-mail
Plese check one more
Sorry for that. Please contact us through the contact form, and tell there that you want to send this file and need a reply.
I have no idea which contact form is where it is.
Please let me know the contact form link page and I will send a file you need
It is the same contact form as in this message. 😉
I sent you login information to that link once again. but as you know that email form can't attach a file
You need a key file to access to ftp server because I am hosing aws lightsail instance
so if you reply to my e-mail, I will send the key file to access ftp
Thanks. A person who manages the mailbox should answer you so that you can reply with the key file.
I received a message with the key. We are working to find the culprit.
We wanted to edit the files to provide the solution, but we do not have the right to save the file.
Can you change the privileges, please?
You can now edit this file
Please let me know if you need anything else
Now we do not even have file read permission.
Try this instead. Download this file, and replace it with the one in functions/importer/class-mfn-importer-helper.php.
I updated new version Betheme yesterday that's why the file permission has returned back
Anyway I replace this file and it's working well thanks so much
Forward if I update new version of betheme, do I have to replace this file always?
No, you will not have to replace this file always.
We will implement this fix in the upcoming update.