No podemos hacer modificaciones en lote de los productos | We cannot make batch changes to products.
Hemos actualizado la plantilla y aún la web no nos permite realizar cambios en lote de los productos, en este caso el cambio en precios y descuentos. No da un error concreto. Símplemente no realiza ningún cambio.
La web es MISMONINOS.COM
¿Pueden ayudarnos?
Gracias
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We have updated the template and the website still does not allow us to make changes to the batch of products, in this case the change in prices and discounts. It doesn't give a specific error. It just doesn't make any changes.
The website is MISMONINOS.COM
Can help us?
Thank you
Comments
Hello,
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Buenos días, muchas gracias por su respuesta.
Hemos realizado los pasos que nos indican y no logramos que funcione correctamente.
¿Cómo podemos proceder?
Para nosortos es urgente solucionar este problema, ya que estamos en perioro de rebajas.
Gracias
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Good morning, thank you very much for your answer.
We have carried out the steps that you indicate and we cannot get it to work correctly.
How we can proceed?
For us it is urgent to solve this problem, since we are in the period of sales.
Thank you
Hey,
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you are sending is complete and correct.
Thanks
Buenos días, hemos procedido al envío de los datos solicitados a través del formulario que nos han dicho y no hemos obtenido aún respuesta.
Necesitamos saber cuándo podrán ayudarnos, ya que nos urge mucho poder realizar estos cambios en la web.
Muchas gracias por su ayuda.
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Good morning, we have proceeded to send the requested data through the form that they have told us and we have not yet received a response.
We need to know when they will be able to help us, since we are very urgent to be able to make these changes on the web.
Thank you very much for your help.
Neither the login link you sent nor /wp-admin is not working.
Can you check that, please?
Thanks
Okay. Can you tell me from which IP you are trying to enter? So we can review it and give you access.
I take this opportunity to ask them what opening hours they have to be able to solve this as quickly as possible.
Thank you very much and very kind.
Unfortunately, I cannot share with you the IP address. Can you whitelist a country? We are located in Poland.
About the working time, we work Mon-Fri from 9 AM to 5 PM, and send answers three times a day at 12 PM, 2 PM, and 4 PM.
Best regards
Great, we are going to apply for access to Poland.
Since we don't know if it can be filtered in this way, if you could provide us with at least the first two digits of the IP address it would help us a lot.
Anyway, we request access from Poland.
Thank you very much for everything.
I received the same pages as previously.
The first two digits are 95.
Best regards
Hello, you can access now, thank you
Now it works, thanks. Does it happen in particular products?
I created a new one and could not replicate your issue.
Best regards
PS. Today because of the holiday, the answer will be sent only once
The problem is that we can't make changes in batch.
For example, we want to change the price of all products in the same category or several selected products and it does not allow us to see the change we have made.
Can you tell me the steps you proceed so I can replicate that, please?
Thanks
Yes of course:
1º We select the items we want to modify.
2º We select "batch actions" and "apply"
And nothing happens.
We have also tried it in the following way:
1º We select the products that we want to modify
2º We select the option "edit" and "apply" in the drop-down
3º We change the "offer" section to "decrease in the existing offer in %"
4º We update
And also in this case the prices remain as they are, there is no type of modification, it does not apply.
We have had this error for too long and we cannot wait any longer, since the entire summer campaign depends on the modification of our prices.
It is very urgent for us as we already told you.
Can you help us?
Thank you.
I followed your steps on Betheme, and I switched to the Twenty Twenty theme, and the results were the same on both themes, which means it is not related to Betheme.
You should contact WooCommerce support instead in that case.
Best regards