Issue with Widgets (WP Dashboard > Appearance > Widgets)

CTKAUPPLLC

I'm unable to edit the sidebars located under WP Dashboard-Appearance-Widgets. I'm very confused with how they work. I want to add content to a sidebar already created (the sidebar on this page https://www.brinkmannfiberglasspools.com/waukesha-county/) but when I do, the order of content within the sidebar gets jumbled. It seems like there's a glitch within the editor or how it's functioning.

Phil

Hello,

Please turn off all of the plugins, refresh your cache, and check if the problem persists.

Moreover, if you use a child theme, switch to parent and recheck it.

Thanks

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CTKAUPPLLC

betheme-support-screenshot-1.jpg

betheme-support-screenshot-2.jpg

I've switched to the parent theme & the editor for the sidebar seems better/easier to use. However, see attached screenshots. The second headline ("Serving the Greater Milwaukee and Madison Areas") isn't showing in the correct place. It's showing on the live site at the bottom of the sidebar...

Phil

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

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CTKAUPPLLC

Got it, thank you, the message has been sent 👍

Phil

I tried to check the root cause, but your WP dashboard was really slow, and after some reloads showed this:

Can you correct that, please?

Thanks

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CTKAUPPLLC

Can you provide your IP address so I can whitelist your IP on Sucuri?

Phil

Unfortunately, I cannot do that.

Can you whitelist a country? We are located in Poland.

Best regards

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CTKAUPPLLC

I will check with Sucuri support but I do not believe there is a way to whitelist an entire country...

CTKAUPPLLC

I talked to Sucuri support. Please try again & see if you're allowed through. Thanks!

Phil

It might be because of usage of special characters in the sidebar name. I created a new sidebar, named it "CountyCityPages", and copied all widgets to it, and it displays correctly on this page.

Best regards

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CTKAUPPLLC

Wow, that's crazy, I never would have even thought about that. I appreciate the help. I will double check this today.