although i have renewed support and downloaded latest versions, the builder never loads - sticks on BE
Because you faced with such a weird issue, which we believe has nothing to with the Betheme itself, we recommend to do the following:
1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.
2. Remove all 3rd party plugins (including cache of course).
3. Make sure, there is no additional cache stuff on server side.
Hope above steps would help you a lot.