does not complete saving templates
Dear Betheme-Team,
I want to create a template for a header, but whenever I want to save it, the saving process starts running but does not complete. I tried this also for other templates, e.g. footer. I also refreshed the cache and turned-off all the plugins.
Thank you so much for your support!
Comments
Hi,
Because you faced with such a weird issue, which I believe has nothing to with the Betheme itself, I recommend to do the following:
1. Please go to your FTP account where theme is, remove whole theme folder and then upload the latest version thru FTP as well. Please make sure that all the files were copied correctly.
2. Remove all 3rd party plugins (including cache of course).
3. Make sure, there is no additional cache stuff on server side.
Hope above steps would help you a lot.
Dear Albert,
thank you for the hint, but could not resolve that matter.
I will try to find other soultions.
Thanks again!
In such case, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
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Thanks