change license key for website
I have a new purchase code with 6 months support, this is for a website which is currently registered with a key which no longer has support. I tried to de-register the theme via the wp dashboard/BeTheme but it didn't work... how can I change the key do that I have support for that website.
Comments
Hello!
If you are having issues with deregistering your license key, want to manage your license key, or, most importantly, want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
There, you will find instructions and a link to our license tool.
Thanks
Hi Phil,
in the link sent is says:
"If you want to register or deregister the installed theme you should do that in your WordPress dashboard>betheme>dashboard"
I have gone here and clicked "deregister theme" but it doesn't work".
What I really want to do is change the purchase key to a new one which includes 6 months suppport, how can I do this?
Hey,
Please send us your license key and WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
I received your message, but you did not put a link to your website anywhere.
Can you send it here, please?
Thanks
Sorry, it's:
milessampson.com
You did not mention the message that appears when trying to deregister the license key.
Please get in touch with us through the contact form regarding this, as I do not handle the mailbox, and there is another person in charge of it.
Best regards