Could not move the old version to the upgrade-temp-backup directory.

aveera

Hi Team,

We have seen the Bee theme update in dashboard. I am trying to update the theme, I am Getting below Error.

''An error occurred while updating Betheme: Could not move the old version to the upgrade-temp-backup directory."

Plz help this and Please find out the attached the screen shot

Thanks,

Veera.A

Phil

Hey,

This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

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TecnoCreative

Good evening,

we have the exact same problem on one of our sites, we have already tried the indicated solution but the problem has not been resolved, how can we proceed?

Thank you

Francesco

Phil

Hi @TecnoCreative,

Please send us the WordPress dashboard access and your license key privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

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arezookam68

Hi,

I have the same problem on my site and i have tried the solution but the problem still exists, i have sent the WordPress dashboard access and my license key through the muffingroup Email, but nobody responded me! Help me please.

Thank you

Arezoo

Phil

Hi @arezookam68,

Sorry, but we haven't received a message from you yet.

Please check your mail inbox for our response. Look also inside the spam folder.

If you don't have any message from us, please send your login credentials again.

Ensure you sent all the required information mentioned in the previous message.

• link to this forum discussion
• link to your website
• login credentials
• license key

Thanks

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