Cant edit header template

Hi, We installed one of the pre-made themes. We can edit the pages fine but we are not able to edit any of the templates. It gives us a 404 page and we are not able to use any of the widgets on the page.

It is for the website: https://bomberjack.co.za/

We have reached out to support before but that ticket got lost or something.

We were told it was a cache issue but we have deleted the website, server and browser cache and we can still not edit any of the templates on the page.

Please can you help us so we can finish the website? Thanks

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