Wordpress blank page when editing portfolio item
Hello there...
I am having this issues from months now. I kept updating the Theme and the WordPress version thinking that was a bug that can be fixed with the next up, but the problem still persist.
My Issue: When editing a portfolio item under the WordPress edit feature the page go blank. no response!, I can access the editing featured of the new BeBuilder but sadly i can not update or change the FEATURED IMAGE from the portfolio item through the BeBuilder.
Possible Solution: Can this be added to the editing featured under the page options section of the BeBuilder? or there is a work around this issue. I really don't want to downgrade the Be theme to the version where this was not an issue. I just want to change the thumbnail image for the portfolio!
Regards
abelo
Comments
Hello,
Please turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent and recheck it.
If this does not help, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Sending incorrect or incomplete data will result in a longer response time.
Therefore, please ensure that the data you send are complete and correct.
Thanks
Hello there,
Thank you for your response. I tried all of those recommended things that you mentioned and the problem still persist.
I wrote you with the requested credentials via http://themeforest.net/user/muffingroup#contact
Let me know your findings.
Cheers
abelo
The user you sent does not have admin rights, and I could not check anything.
Also, the FTP leads to an empty catalog.
Please correct that.
Thanks
Hello....Credentials has been updated and tested. A new email was sent via contact form
Let me know if you are having other issues accessing the website.
My apologies and regards,
abelo
For some reason, your server cannot handle loading BeBuilder Blocks Admin. When we disabled it in Theme options, the portfolio edition loads correctly:
Now, you can change the featured image. If you want to know why it did not load before when BeBuilder Blocks was enabled, you must contact your server administrator and ask to look at the server logs to see what is blocking that.
Best regards