Problems with theme

edited November 23 in BeBuilder

#1 For whatever reason your theme failed to update, this is what I'm getting when trying to update BeTheme:

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Betheme (1/1)

Downloading update from

Unpacking the update…

Warning: unlink(/tmp/download-7ISKT7.tmp): No such file or directory in /home/customer/www/ on line 386

Installing the latest version…

Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Disabling Maintenance mode…

All updates have been completed.

Please let me know what to do ASAP.

#2 problem is that it doesnt add any pre-built sections when building a new page. Not sure if it's related to the update, not supposed to tho... Please let me know asap, my client is waiting for the updates of the website.



  • Hello,

    1) This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys:

    If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

    After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

    2) It is also related to incorrectly assigned license key. It will also work when you follow the steps from the first point.


  • Are you able to check it for me if I get you the login and password for why it's not building with building blocks?

  • If so, can i get you the login privately, don't want to post it publicly

  • Also, there shouldn't be anything wrong with the license key, because I've been working on the website for some time now it completely done and I just need to add additional page. because client asked. I think theres another issue. Can you please look into this? Let me know how i can get you password and login without posting it publicly

  • Please send us your license key, the WordPress dashboard, and FTP access privately thru the contact form, which is on the right side at, and we will check what might be the reason.


    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.


  • I received your private message, but you did not attach a link to your website anywhere.

    Can you send it here, please?



  • The login credentials you sent do not work for this website.

    Anyway, I checked the license manager, and this license key is registered to a completely different domain:

    To use it on, you must deregister the license key from the domain I showed in the screenshot.

    Best regards

  • we moved the domain, maybe is that why?

  • how do I fix this?

  • Everything has been fixed. Thank you for your help.

  • Always happy to help.

    If you have any other questions or problems, feel free to ask.

    Best regards

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