The package contains no files.
I have tried to update to the latest BeTheme version from 27.2.6
Enabling Maintenance mode…
Updating Theme Betheme (1/1)
Downloading update from https://api.muffingroup.com/theme/download.php?code=3cb56e11-b0ae-465c-a605-afae42ab2efc…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Disabling Maintenance mode…
All updates have been completed.
Go to Themes page | Go to WordPress
I followed the guide on https://support.muffingroup.com/faq/the-package-could-not-be-installed-the-package-contains-no-files-error/
System status is all Ok, and I just renewed my support for the license to see if that was causing the error. There are no errors being logged in the apache2/error.log file.
Comments
Hey,
This message could mean that your license key is used on more than one domain. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
I've tried to log in to the license manager and it says "The purchase code has not been used to register Betheme or the username does not match the purchase code."
But I only have one username, domain and license. Domain is poolfenceoh.com.
The dashboard says the theme is registered, and matches the purchase code that I see on themeforest
So you must deregister the license key from there, and register it again.
Then it should work.
Best regards