license
Hello y friend, I just bought the theme from envato, I have downloaded the theme and installed, today there is an update of theme and plugin, but when I try to update I have a problem (find attached picture 1), I have updated the theme downloading directly from envato because I have the same problem directly from wordpress. Can you help me please?
Comments
Hey,
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme/plugins a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
Thanks
When I try what you say this is what happens (find attached the picture)
I see the problem, I have not registered my theme, ok, now it works. Thank you very much
Happy to see that you handled it.
If you have any other questions or problems, feel free to ask.
Best regards