Unable to update

donnamseg · January 6

Hello, for the past two weeks, I've been able to update to Version 27.3.1

I just now tried again and still nothing.

My website: https://oleanderpr.com

Phil · January 8

Hey,

This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.

If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).

After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.

Thanks

donnamseg · January 10

Thanks

I just checked and the license was registered. An update prior to the recent one updated without issue so I'm not understanding why this is taking place now.

Phil · January 11

And did you proceed with all the steps I described?

"If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard)[...]"

Best regards

Unable to update

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