invalid to update the theme
Hi Support i am not able to edit the header and footer section, so i am trying to update the theme but an error message is displayed and says "Update failed: the package could not be installed".
So please help me how to update it and the error on how to update the header and footer section.
Comments
Hey,
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain or it is not registered anywhere, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
If, after theme update the problem persists, please disable all of your plugins and recheck that.
Thanks